Create call

Action ID
actions.intent.CREATE_CALL
Description

Start an audio or video call. First, determine the call recipient using the call.participant.name or call.participant.telephone intent parameter. Then, determine the format (like audio or video) using the call.callFormat intent parameter, if available.

We also recommend creating deeper, voice-forward experiences by integrating our partner solution for calling.

Locale support

Functionality Locales
Preview creation using App Actions test tool en-US
User invocation from Google Assistant en-US

Example queries

The following fields represent essential information that users often provide in queries that trigger this built-in intent:

call.participant.identifier
call.participant.name
call.participant.telephone

Other supported fields

The following fields represent information that users often provide to disambiguate their needs or otherwise improve their results:

call.@type
call.callFormat
call.participant.@type

Supported text values by field




Inventory availability by field


Sample XML files

For information about the shortcuts.xml schema, see Create shortcuts.xml.

Handle BII parameters

shortcuts.xml

<?xml version="1.0" encoding="utf-8"?>
<!-- This is a sample shortcuts.xml -->
<shortcuts xmlns:android="http://schemas.android.com/apk/res/android">
  <capability android:name="actions.intent.CREATE_CALL">
    <intent
      android:action="android.intent.action.VIEW"
      android:targetPackage="YOUR_UNIQUE_APPLICATION_ID"
      android:targetClass="YOUR_TARGET_CLASS">
      <!-- Eg. callFormat = "Audio" -->
      <parameter
        android:name="call.callFormat"
        android:key="callFormat"/>
      <!-- Eg. name = "John Doe" -->
      <parameter
        android:name="call.participant.name"
        android:key="name"/>
      <!-- Eg. telephone = "012-345-6789" -->
      <parameter
        android:name="call.participant.telephone"
        android:key="telephone"/>
      <!-- Eg. identifier = "John_Doe_User_Id" -->
      <parameter
        android:name="call.participant.identifier"
        android:key="identifier"/>
    </intent>
  </capability>
</shortcuts>

actions.xml

<?xml version="1.0" encoding="utf-8"?>
<!-- This is a sample actions.xml -->
<actions>
  <action intentName="actions.intent.CREATE_CALL">
    <fulfillment urlTemplate="myapp://custom-deeplink{?callFormat,name,telephone,identifier}">
      <!-- e.g. callFormat = "Audio" -->
      <!-- (Optional) Require a field eg.callFormat for fulfillment with required="true" -->
      <parameter-mapping urlParameter="callFormat" intentParameter="call.callFormat" required="true" />
      <!-- e.g. name = "John Doe" -->
      <parameter-mapping urlParameter="name" intentParameter="call.participant.name" />
      <!-- e.g. telephone = "012-345-6789" -->
      <parameter-mapping urlParameter="telephone" intentParameter="call.participant.telephone" />
      <!-- e.g. identifier = "John_Doe_User_Id" -->
      <parameter-mapping urlParameter="identifier" intentParameter="call.participant.identifier" />
    </fulfillment>

    <!-- Provide a fallback fulfillment with no required parameters. For example, to your app search or router deeplink -->
    <fulfillment urlTemplate="myapp://deeplink" />
  </action>
</actions>

Use inline inventory

shortcuts.xml

call.callFormat is an intent parameter that supports inline inventory. By defining a <shortcut> for call.callFormat, you can uniquely identify entities that are of interest to your app or restrict fulfillment to the set of supported entities.

In the following example, when the user query matches the callFormat_one shortcut, Assistant provides the associated shorcut identifier, ID_ONE, as the URL parameter callFormat to fulfillment.

If there is no inventory match, the text value received in the query for call.callFormat is passed as-is.

<?xml version="1.0" encoding="utf-8"?>
<!-- This is a sample shortcuts.xml -->
<shortcuts xmlns:android="http://schemas.android.com/apk/res/android">
  <capability android:name="actions.intent.CREATE_CALL">
    <intent
      android:targetPackage="YOUR_UNIQUE_APPLICATION_ID"
      android:targetClass="YOUR_TARGET_CLASS">
      <parameter
        android:name="call.callFormat"
        android:key="callFormat"/>
      <parameter
        android:name="call.participant.name"
        android:key="name"/>
      <parameter
        android:name="call.participant.telephone"
        android:key="telephone"/>
      <parameter
        android:name="call.participant.identifier"
        android:key="identifier"/>
    </intent>
    </capability>
    <!-- Short and long labels must be @string resource. -->
    <shortcut
      android:shortcutId="ID_ONE"
      android:shortcutShortLabel="@string/shortcut_short_label"
      android:shortcutLongLabel="@string/shortcut_long_label">
      <capability-binding android:key="actions.intent.CREATE_CALL">
        <parameter-binding
          android:value="callFormat"
          android:key="call.callFormat"/>
      </capability-binding>
    </shortcut>
</shortcuts>

actions.xml

call.callFormat is an intent parameter that supports inline inventory. By defining an <entity-set> for call.callFormat, you can uniquely identify entities that are of interest to your app or restrict fulfillment to the set of supported entities.

In the following example, when the user query matches the callFormat_one entity, Assistant provides the associated identifier, ID_ONE, as the URL parameter callFormat to fulfillment.

If there is no inventory match, the text value received in the query for call.callFormat is passed as-is.

<?xml version="1.0" encoding="utf-8"?>
<!-- This is a sample actions.xml -->
<actions>
  <action intentName="actions.intent.CREATE_CALL">
    <fulfillment urlTemplate="myapp://deeplink{?callFormat}" >
      <!-- callFormat = "ID_ONE" or "ID_TWO"  -->
      <!-- If no inventory match, callFormat is a text value, such as "Audio" -->
      <!-- (Optional) Use entityMatchRequired="true" to require inventory match for fulfillment -->
      <parameter-mapping urlParameter="callFormat" intentParameter="call.callFormat" />
    </fulfillment>

    <!-- Define parameters with inventories here -->
    <parameter name="call.callFormat">
      <entity-set-reference entitySetId="callFormatEntitySet"/>
    </parameter>
  </action>

  <entity-set entitySetId="callFormatEntitySet">
  <!-- Provide an identifier per entity -->
    <entity identifier="ID_ONE" name="callFormat_one" alternateName="@array/callFormat_one_synonyms"/>
    <entity identifier="ID_TWO" name="callFormat_two" alternateName="@array/callFormat_two_synonyms"/>
  </entity-set>
</actions>

The url attribute associated with the entity can be used to determine the fulfillment URL if there is an inventory match. In the following example, when the user query matches the callFormat_one entity, Assistant provides myapp://deeplink/one as the fulfillment URL.

  <?xml version="1.0" encoding="utf-8"?>
  <!-- This is a sample actions.xml -->
  <actions>
    <action intentName="actions.intent.CREATE_CALL">
      <!-- Use url from inventory match for deep link fulfillment -->
      <fulfillment urlTemplate="{@url}" />

      <!-- Provide a fallback fulfillment with no required parameters. For example, to your app search or router deeplink -->
      <fulfillment urlTemplate="myapp://deeplink" />

      <!-- Define parameters with inventories here -->
      <parameter name="call.callFormat">
        <entity-set-reference entitySetId="callFormatEntitySet"/>
      </parameter>
    </action>

    <entity-set entitySetId="callFormatEntitySet">
      <!-- Provide a URL per entity -->
      <entity url="myapp://deeplink/one" name="callFormat_one" alternateName="@array/callFormat_one_synonyms"/>
      <entity url="myapp://deeplink/two" name="callFormat_two" alternateName="@array/callFormat_two_synonyms"/>
    </entity-set>
  </actions>

JSON-LD sample

The following JSON-LD sample provides some example values that you can use in the App Actions test tool:

{
  "@context": "http://schema.googleapis.com",
  "@type": "Call",
  "callFormat": "Audio",
  "participant": {
    "@type": "Person",
    "identifier": "John_Doe_User_Id",
    "name": "John Doe",
    "telephone": "012-345-6789"
  }
}